Logo of Private Crush
Logo of Private Crush

Frequently Asked Questions (FAQ)

Welcome to the Private Crush FAQ page. Here you will find detailed answers to the most common questions about our platform, services, privacy policies, and everything you need to know before and after using our AI companion generation tools.

What is Private Crush?

Private Crush is a pioneering platform in the field of generative artificial intelligence designed specifically for adult users. Our platform enables you to create fully customizable virtual companions, including AI girlfriends and AI boyfriends, with whom you can engage in private, uncensored interactions.

Our suite of services includes:

All of these services operate within a completely legal and secure environment. We have built Private Crush from the ground up with privacy, security, and user satisfaction as our core pillars.

Is Private Crush a legally constituted company?

Yes, Private Crush is a fully legal and registered company. We are incorporated and operate under the laws of Spain, one of the European Union member states with robust digital services regulations.

Our legal compliance includes:

You can trust that when you use Private Crush, you are engaging with a legitimate business that takes its legal obligations seriously.

What is the minimum age to use Private Crush?

All users must be 18 years of age or older to use Private Crush. This is a strict, non-negotiable policy that we enforce through multiple mechanisms.

Our age verification measures include:

We take this policy seriously because:

  1. Adult content should only be accessed by adults who can make informed decisions about the media they consume and create.
  2. We have a moral and legal obligation to protect minors from exposure to adult material.
  3. Violating age restrictions could jeopardize our ability to operate and serve our legitimate adult user base.

If you are under 18, please do not attempt to use our services. If we discover that an account belongs to a minor, it will be immediately terminated and all associated data will be deleted.

How is my privacy protected?

Privacy is not just a feature at Private Crush—it is the foundation of everything we do. We understand that the content you create on our platform is deeply personal, and we have implemented multiple layers of protection to ensure it remains completely private.

Infrastructure Security:

Access Controls:

Your Control:

What information do I need to provide to create an account?

We have designed our registration process to be as privacy-friendly as possible. The only information required to create a Private Crush account is a valid email address.

Here's what we do and don't require:

What we require:

What we do NOT require:

We chose this approach because:

  1. Privacy First: The less personal information we collect, the less there is to protect and the lower the risk to you.
  2. Anonymity: You should be able to use our service without revealing your real identity if you choose.
  3. Simplicity: We want you to be able to start creating within minutes, not hours.

Your email is used solely for:

We will never sell your email to third parties or send you unsolicited marketing from partners.

Do you share my personal or generated information?

Absolutely not. Private Crush has a strict no-sharing policy for all user data, including both personal information and generated content.

We do NOT share your data with:

Our commitment to data privacy:

The only scenario in which we might disclose information is if we are legally required to do so by a valid court order or legal process. Even in such cases, we would only provide the minimum information legally required and would notify you if legally permitted to do so.

Are the AI generations really 100% mine?

Yes, absolutely. All content you generate using Private Crush—including images, videos, chat logs, and any other creative output—is 100% your intellectual property.

What this means:

Our legal position:

When you use our AI tools, you are using them as creative instruments, similar to how an artist uses a paintbrush or a photographer uses a camera. The AI is the tool; you are the creator. The creative decisions—what to generate, how to describe it, what parameters to use—come from you. Therefore, the resulting content is your creative expression and your property.

Important note on responsibility:

While you own your content, you are also responsible for how you use it. You must ensure that any use of your generated content complies with applicable laws, including laws regarding obscenity, defamation, and intellectual property. Do not use Private Crush to create content that violates the rights of real individuals or that would be illegal in your jurisdiction.

What payment methods do you accept?

Private Crush offers multiple secure and legal payment options to make subscribing as convenient as possible while maintaining your privacy.

Credit and Debit Cards:

We accept all major credit and debit cards, including:

All card payments are processed through certified PCI-DSS compliant payment processors, ensuring your financial information is protected by the highest industry standards. Your card details are never stored on our servers—they go directly to our payment processor.

Cryptocurrencies:

For users who prefer enhanced financial privacy, we accept various cryptocurrencies, including:

Cryptocurrency payments are processed through licensed payment providers that operate fully within the legal framework. Using cryptocurrency is completely legal in Spain and most jurisdictions worldwide.

Why we offer cryptocurrency:

Billing discretion:

For credit card payments, charges appear on your statement under a discreet business name that does not reference "Private Crush" or adult content. We understand the importance of billing privacy.

Security guarantee:

All payment methods we accept are 100% legal and regulated. We do not accept untraceable cash, gift cards, or any payment method that could facilitate illegal activity.

Can I get a refund if I'm not satisfied?

We do not offer refunds for services that have been used. We understand this may seem strict, but there are important reasons for this policy.

Why we cannot offer refunds:

  1. Immediate Resource Consumption: When you generate an image, video, or engage in a chat session, our servers immediately consume significant computational resources. These costs are incurred the moment you use the service and cannot be recovered.

  2. Content Delivery: Unlike physical goods that can be returned, digital content is delivered instantly and cannot be "taken back." Once you've seen or downloaded a generation, the service has been provided.

  3. Security Protocols: Each generation triggers security logging and content moderation processes that cannot be undone. Refunding after these processes complete would create operational complications.

  4. Abuse Prevention: Without a strict refund policy, bad actors could potentially exploit our system by generating content and then requesting refunds, essentially using our service for free.

Our solution - Try Before You Buy:

We strongly encourage all users to take advantage of our free features before committing to a paid subscription. Our free tier allows you to:

When we might make exceptions:

In rare cases of technical failure where you paid for a service but did not receive it due to a bug or server error on our end, we will either provide the service you paid for or issue a refund. Technical support can help you with these situations.

Our commitment:

We want you to be satisfied with Private Crush. If you have concerns about the service before purchasing, please contact our support team. We're happy to answer questions and help you determine if our platform is right for you.

Is the generated content published anywhere?

No, never. Your generated content is completely private and is never published, shared, or displayed anywhere outside your personal account.

Our strict non-publication policy:

What happens to your content:

Third-party access:

The only people who can see your content are:

  1. You (through your authenticated account)
  2. Anyone you personally choose to share it with outside the platform

No Private Crush employee, contractor, or system has routine access to view individual user generations.

What kind of AI companions can I create?

Private Crush gives you extensive freedom to create the virtual companion of your dreams. Our tools support a wide range of customization options to ensure your companion is exactly what you envision.

Visual Styles:

You can create companions in numerous artistic styles, including:

Physical Customization:

Every aspect of your companion's appearance can be specified:

Personality and Behavior:

Beyond appearance, you can define your companion's personality:

Companion Types:

Content Types:

Your companions can appear in:

The only limits are your imagination and our content policies (no illegal content, no depictions of minors).

Is there a limit to the generations I can make?

With a premium subscription, you can generate without limits. Our infrastructure is built to scale with user demand, ensuring you never have to ration your creativity.

Free Tier:

Our free tier includes a limited number of generations per day/month to let you try the service. Specific limits vary and are displayed in your account dashboard. Free tier users may experience:

Premium Subscription:

Premium subscribers enjoy:

Why unlimited works:

Our server infrastructure uses cloud computing that scales automatically. When more users are generating, we spin up more processing capacity. This means we don't need to artificially limit premium users—there's always enough capacity for everyone.

Fair Use:

While we say "unlimited," this is subject to our fair use policy. Normal human usage—even very heavy usage—is absolutely fine. What we don't allow is automated bulk generation through scripts or bots, or activity that appears designed to abuse or stress-test our systems rather than genuinely use them.

Current usage stats:

Your account dashboard shows how many generations you've made, helping you track your creative output over time.

How realistic are the AI video calls?

Our AI video call feature represents the pinnacle of current generative AI technology, creating an immersive experience that pushes the boundaries of what's possible in virtual companionship.

What to expect:

Technical capabilities:

Realistic expectations:

While our AI video calls are remarkably lifelike, they are not indistinguishable from real human video calls. Observant users will notice:

We are constantly improving our technology. Each update brings us closer to even more realistic and responsive interactions.

Connection requirements:

For the best experience, we recommend:

What happens if I have an issue with another user's generation?

You will never see another user's generations. Private Crush is designed from the ground up for individual, private use. There is no mechanism for users to view, share, or interact with other users' content on the platform.

How our privacy architecture works:

If you somehow encounter concerning content:

In the extremely unlikely event that you somehow encounter content that concerns you (for example, if someone shares content with you outside our platform), here's what to know:

Our content policies:

While we support creative freedom, we do not allow:

Our AI models have built-in safeguards to prevent generation of prohibited content.

Do you have a community or public gallery?

No, and this is by design. Private Crush does not include any community features or public galleries where users can view others' creations.

Why we chose this approach:

  1. Privacy First: A public gallery would fundamentally conflict with our privacy-first philosophy. Even with opt-in systems, the existence of a gallery creates risks of accidental exposure or social pressure to share.

  2. Safety: Public adult content galleries attract bad actors, including harassers, content scrapers, and individuals seeking to re-share content without permission. By not having a gallery, we eliminate these risks entirely.

  3. Focus on Individual Experience: Private Crush is about your personal relationship with your AI companion. Social features would change the nature of the service and potentially introduce comparison, judgment, and social dynamics that distract from the core experience.

  4. Simpler Moderation: Public galleries require extensive moderation to prevent illegal content, harassment, and abuse. By keeping everything private, we can focus our resources on improving the core experience rather than policing a social platform.

What about sharing?

You own your content and may share it however you choose outside the platform. If you want to show your creations to consenting adults, that's your right. However:

Will this change?

We have no plans to add community features or public galleries. Our commitment to privacy is central to our identity and value proposition. Users who want social AI art experiences should explore other platforms designed for that purpose.

Is there technical support if I have problems?

Yes, we provide technical support to all users, whether free or premium. We understand that technical issues can be frustrating, and we're here to help.

What we can help with:

How to reach us:

Premium priority:

While we help all users, premium subscribers receive:

What we cannot help with:

Our commitment:

We strive to resolve all technical issues as quickly as possible. If a problem is caused by a bug on our end, we will make it right—whether that means fixing the issue, crediting your account, or providing alternative solutions.

What happens if I forget my password?

Don't worry—recovering your password is simple and secure. Since we use Google Firebase for authentication, you have access to a robust, industry-standard password recovery process.

How to recover your password:

  1. Go to the login page and click on "Forgot Password" or the equivalent link.
  2. Enter your email address—the one you used to register your Private Crush account.
  3. Check your inbox for a password reset email from our system. This email contains a secure, time-limited link.
  4. Click the reset link within the time window (typically 1 hour) before it expires.
  5. Create a new password following our security requirements (minimum length, complexity).
  6. Log in with your new password.

Security features:

Troubleshooting:

If you don't receive the reset email:

Account recovery without email access:

If you've lost access to your registered email address, contact our support team. We'll work with you to verify your identity through alternative means and help you regain access to your account. This process takes longer and may require additional verification steps for security purposes.

Preventing future lockouts:

Can I delete my account and data?

Yes, absolutely. You have the right to delete your account and all associated data at any time, for any reason, with no questions asked. This is your data, and you control it.

What gets deleted:

When you delete your account, we permanently remove:

How deletion works:

  1. Request Deletion: Navigate to your account settings and find the account deletion option, or contact support to request deletion.
  2. Confirmation: You'll be asked to confirm your decision, as deletion is irreversible.
  3. Processing: Our systems process the deletion request.
  4. Completion: All your data is permanently removed from our active systems.

Timeline:

What we retain:

Due to legal requirements, we may retain:

Before you delete:

Consider:

Our philosophy:

We believe you should have complete control over your digital footprint. The "right to be forgotten" isn't just a legal requirement for us—it's a core value. When you're done with Private Crush, you should be able to walk away cleanly, knowing your private content is gone forever.

Additional Questions

How long has Private Crush been operating?

Private Crush launched in [year] and has been continuously improving our AI technology and user experience since then. We've served thousands of satisfied users while maintaining our commitment to privacy and legal compliance.

What languages do you support?

Our interface and AI companions currently support English, with additional languages planned for future updates. Our AI can understand and generate content in multiple languages, though English provides the best results.

Can I use Private Crush on mobile devices?

Yes, Private Crush is fully accessible via mobile web browsers on both iOS and Android devices. We've optimized the experience for mobile screens while maintaining full functionality.

Do you have a mobile app?

Currently, we operate as a web application accessible through any modern browser. This approach allows us to provide updates instantly without requiring app store approvals and avoids the content restrictions imposed by Apple and Google app stores.

How often do you update the AI models?

We regularly update our AI models to improve quality, speed, and capabilities. Updates are deployed seamlessly without requiring any action from users. You'll automatically benefit from improvements as they're released.

Is my internet activity with Private Crush hidden from my ISP?

While all data between you and Private Crush is encrypted, your Internet Service Provider can see that you're connecting to our servers (though not what you're doing). If you want to hide this connection, consider using a VPN service.

Have more questions? Contact our support team, and we'll be happy to help. We're committed to making your Private Crush experience as enjoyable and worry-free as possible.